Frequently asked questions
What is the return policy?
We want you to shop with confidence! If you’re not satisfied with your purchase, we offer a 7-day return and exchange policy.
Return Eligibility
Returns must be requested within 7 days of delivery
Item must be unused, unwashed, and in original condition
Product must include original packaging and tags
Proof of purchase (order number or receipt) is required
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How to Track Order ?
📦 Track Your Order
To track your order, simply message us with your Order ID and we will share your tracking details.
📱 WhatsApp: 0301-8172827
📧 Email: thewoolshops@gmail.com
💬 Example: Hi, I want to track my order. My Order ID is #1234
⏱️ Tracking details are shared after dispatch, so please allow some time for updates.
Where are your products manufactured?
🌍 Where Are Our Products Manufactured?
Our products are sourced from trusted international manufacturers to ensure the best quality for our customers.
Most of our items are manufactured in:
🇨🇳 China
🇹🇷 Turkey
We carefully select suppliers known for their quality, durability, and craftsmanship, especially for yarns and crafting materials.
📌 Each product’s origin (Made in China, Made in Turkey, etc.) is clearly mentioned in its individual description for full transparency.
How much does shipping cost?
🚚 Shipping Charges
Shipping charges are calculated based on your location and order size. Exact cost will be shown at checkout before placing your order.
📦 Delivery Time: 2–5 working days (may vary by city)
⚡ Same Day Delivery (Islamabad/Rawalpindi): Available on selected orders. Charges may vary depending on location and urgency.
⚠️ Delivery time may be affected during sales or for remote areas.