Privacy Policy

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with The Wool Shop, we may collect information such as:

• Full name
• Phone number
• Email address
• Billing and shipping address
• City and postal/ZIP code
• Order details and purchase history
• Delivery and order-tracking information
• Information provided to customer support
• WhatsApp contact information when you communicate with us through WhatsApp
• Website account information, if you create an account
• Device and browser information
• IP address and general website usage information
• Cookies and similar technologies

We only request information that is reasonably necessary to provide our products, services, customer support, delivery and website functionality.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Confirm and verify orders
• Arrange delivery of your purchases
• Contact you regarding your order or delivery
• Provide order tracking and customer support
• Respond to your questions and requests
• Process payments through available payment providers
• Handle returns, exchanges and refunds
• Improve our website and customer experience
• Prevent fraud, misuse and unauthorized activity
• Maintain website security
• Send promotional offers where permitted
• Comply with applicable legal requirements

3. Order & Contact Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include your name, phone number, address and order details. Where necessary, this information may be shared with delivery or logistics providers so your order can be delivered successfully.

We may contact you by phone, SMS, email, WhatsApp or other available communication methods regarding your order, payment, delivery or customer-service request.

4. WhatsApp Communication

If you contact The Wool Shop through WhatsApp or provide your phone number for order confirmation, tracking or customer support, we may use your information to communicate with you regarding your order and services.

Communications through WhatsApp are also subject to WhatsApp’s own privacy policies and terms.

5. Payment Information

Payments may be processed through third-party payment providers or other available payment methods.

The Wool Shop does not intentionally store complete payment-card information such as your full card number, CVV or PIN on our website.

For Cash on Delivery (COD) orders, we may collect and use the information necessary to confirm and deliver your order.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, improve performance and provide relevant marketing or analytics where applicable.

Cookies may help us understand which pages customers visit and how customers interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Website Analytics & Third-Party Services

We may use third-party services and technologies for:

• Website analytics
• Website performance monitoring
• Advertising and marketing
• Payment processing
• Customer communication
• Security and fraud prevention
• Shipping and delivery
• Website hosting and technical services

These providers may process information according to their own privacy policies and terms. We aim to provide only the information reasonably necessary for them to perform their services.

8. Marketing & Promotional Communications

Where permitted and where appropriate consent has been provided, we may use your contact information to send:

• New yarn arrivals
• Discounts and sales
• Special offers
• Seasonal promotions
• New product announcements
• Craft-related updates and content

You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where available.

Even if you opt out of marketing communications, we may still contact you regarding an existing order, delivery, payment, account or customer-service request.

9. Information Sharing

We do not sell or rent your personal information to third parties.

We may share limited information when reasonably necessary with:

• Delivery and courier companies
• Payment processors
• Website hosting providers
• Analytics and marketing service providers
• Customer-support providers
• Fraud-prevention and security providers
• Government authorities when legally required
• Professional advisers where necessary

We aim to share only the information necessary for the relevant purpose.

10. Data Security

We take reasonable technical, administrative and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it where appropriate.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and, where appropriate, remove the information.

13. Links to Other Websites

Our website may contain links to third-party websites, social-media platforms, payment services, delivery services or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

14. Social Media

The Wool Shop may operate or link to social-media pages and platforms. If you interact with us through social media, your information may also be processed according to the privacy policy and terms of the relevant social-media platform.

15. Your Privacy Choices & Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, security, fraud-prevention or legitimate business purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or applicable laws.

Changes will be posted on this page with an updated Last Updated date. We encourage you to review this Privacy Policy periodically.